Refund policy
Returns & Refunds
Every Whimsy Gram kit is packed with care — here's how we handle the rare times something goes wrong.
Our Policy
Because our products are handmade, assembled by hand, and created in small batches, all sales are final, and we are unable to accept returns or exchanges.
That said, we truly want you to love what you receive. If something isn't right, please reach out — we'll always do our best to take care of you.
Damaged or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, we want to make it right right away.
Please contact us within 7 days of delivery and include:
⚬ A photo of the damaged item
⚬ A photo of the packaging
⚬ Your order number
We'll gladly send a replacement or issue a refund, as appropriate, at our discretion.
Personalized & Custom Items
Personalized or custom-ordered items are final sale and are not eligible for return or refund unless they arrive damaged or defective.
If you have any questions about a custom order before purchasing, please reach out first — we love chatting about our designs.
Custom items damaged in shipping are still fully covered. Just contact us within 7 days with a photo and your order number.
Refund Process
When a refund is approved, here's what happens:
We review the photos and details you've shared with us.
We'll notify you once your refund is approved.
The refund is issued to your original payment method within a few business days.
Refund timing may vary depending on your bank or payment provider. If you don't see it within 5–7 business days, don't hesitate to reach out.
Packages Lost in Transit
If your tracking shows delivered but you haven't received your order, please contact us within 7 days of the listed delivery date. We'll work with you to resolve it.
Questions about your order? We genuinely want to help.